Knowledge Base
(Frequently Asked Questions)
Admissions
We have residential and outpatient locations nationwide, including California, Connecticut, Georgia, Maryland, Massachusetts, Minnesota, North Carolina, Utah, Virginia, Washington State, and Wisconsin, and we’re continually expanding to reach areas where treatment options are limited.
We have Admissions experts always standing by to help you determine what treatment approach will work best for you or your loved one. Call or email us today to get started.
We are able to give individuals and families a virtual experience of our treatment program and how it works on a daily basis, through imagery, video, and conversations with clinical leadership and alumni families.
Our expert Admissions counselors are always standing by to help you determine what level of care will be most effective for your child and your family.
Our goal is to return all calls within 24 hours; if you do not hear back from us, feel free to call the admissions line again and we will have the record of your previous call on file so we can quickly and easily support you in taking the next step.
Once you call our admissions experts, they will guide you through the next steps, which include clinical and medical screenings, insurance verification, and a virtual assessment with one of our clinicians. If your family decides Newport is the right fit, the next step is daily communication with an Admissions Coordinator to begin the logistical planning for on-site admission.
Newport offers residential treatment for children, teens, and young adults, and outpatient programs and telehealth support for teens and young adults.
Family and friend visitation is scheduled on a case-by-case basis.
Our program for children and teens incorporates an accredited academic program into treatment to ensure kids stay up to date with schoolwork. For young adults, we can work with you to determine a schedule that best suits your current needs while supporting you during this important phase of life. Our young adult program also includes a Learning Lab where clients can get educational and vocational support as well as help with executive functioning skills.
Our Treatment Approach
At Newport, we treat children, adolescents, and young adults who are seeking support for mental health disorders and co-occurring issues, including:
- Depression
- Anxiety
- Trauma and PTSD
- Parent-child attachment wounds
- Substance use disorder
- Obsessive-compulsive disorder
- Disordered eating
- Suicidal thoughts and self-harm
- Social anxiety
- Phobias
- Device management issues, such as social media addiction and gaming disorder
- Psychosis
A residential treatment center is a live-in healthcare facility providing therapy for depression, anxiety, trauma, eating disorders, problem substance use, and other behavioral issues. A residential treatment center at Newport is a loving, caring sanctuary in which young people can heal and develop healthy coping skills to overcome future challenges. Our environments are surrounded by nature, with beautiful hiking trails and peaceful outdoor gathering spaces.
Length of stay depends on each client’s individual needs and progress throughout their treatment journey. Research shows the longer a client is engaged in the treatment process, the better the outcomes. The care team will work directly with the young adult or with the child’s family to determine the length of stay that will be most effective in helping them achieve sustainable healing.
Each client’s treatment team may include psychiatrists, therapists, academic teachers, medical experts such as doctors, nurses, and registered dietitians, and a continuing care planner dedicated to developing an aftercare plan following treatment.
At Newport, we pride ourselves on maintaining an industry-leading client-to-staff ratio. The ratio may differ slightly depending on location and activity.
Each client’s personalized treatment plan dictates how often they will receive individual therapy. It could range from once a day to a few times a week.
Our accredited academic program is an essential aspect of our teens’ healing process. Our teachers work in collaboration with the clinical team to provide a tailored educational experience for each client. We take a strengths-based approach to nurture students’ innate talents and interests, while building executive functioning, organizational skills, and motivation.
We use an accredited curriculum to ensure that clients continue to progress in their education while they are with us. For those who need additional support in specific areas, our academic program focuses on helping close proficiency gaps, so students can return to school with the tools they need to succeed.
Yes, we have registered dietitians on staff, and we take an integrated approach to mental health treatment that recognizes the connection between mental health and physical health, and specifically the role that proper nutrition plays in supporting brain function, mood regulation, and overall well-being.
All activities at Newport are monitored by trained and experienced staff. Our fitness program is integrated into clients’ daily schedules and typically includes a therapeutic component. Activities may include hikes, ziplining, kayaking, paddleboarding, mixed martial arts, yoga, dance, cross-country skiing, and more (depending on season and location).
Each client’s care team considers their medical and mental health history, diagnoses, and risk factors when designing their tailored treatment plan. Because our programming encompasses such a wide variety of modalities, we’re able to provide each client with the therapeutic experiences that are most effective in helping them progress in treatment. Depending on their diagnosis, we may suggest a specific location that is best suited to their needs.
The Treatment Environment
Our residential treatment is gender-responsive: Clients are in separate treatment programs according to their gender identity. Housing will be determined based on discussion with the family.
Depending on location, clients may have their own room or have room with one or two other clients. The number of clients in a residential house also varies.
No, nicotine is not permitted on our campuses.
Clients do not use cell phones on our campuses. We offer regular opportunities for them to make calls to family members. We find that grounding clients in face-to-face connection, without distraction and the negative effects of tech overuse, supports the treatment process.
The safety of our clients is our top priority. In our residential programs, staff are on shift 24 hours a day. Clients engage in a highly structured schedule that includes group, family, and individual therapy; academics or life skills, depending on age; experiential modalities; and weekend programming.
Communicating with Your Loved One During Treatment
Regular phone and/or video calls are available to clients to contact parents following the orientation period.
You can communicate regularly with several members of your child’s treatment team, including the individual therapist, family therapist, academic support, residential supervisor, and others.
Yes, family visitation is scheduled on a case-by-case basis.
We will contact you by phone and/or email, whichever is best for you.
Families will be provided with a list of several contact people on site that they can call or email at any time in case of emergency.
Experience at Newport
The Newport team includes some of the country’s leading clinical and medical experts. Our focus is not only on immediate recovery, but also on achieving sustainable results that rebuild family relationships and lead to success in life. All of Newport’s therapists are trained in Attachment-Based Family Therapy and recognize how important it is for the family to be involved in the recovery process.
The daily schedule for children, teens, and young adults at Newport reflects our integrated approach to treatment, involving a wide range of modalities and experiences. Each client’s treatment plan includes individual, family, and group therapy. On any given day, clients may participate in Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, music therapy, Adventure Therapy, yoga and meditation, and many other dynamic activities (depending on location). In addition, the daily schedule provides time for academic and/or life skills work, and includes meals eaten family-style with peers and staff.
Bring about 10 days’ worth of clothing suitable for both indoor and outdoor activities, as well as items needed for experiential therapy including jeans/slacks sweats/workout clothing, shorts weatherproof jacket, tennis shoes, sandals, boots, t-shirts and blouses, bathing suits.When packing, be mindful of which campus you’re heading to and the general weather conditions there. We have laundry facilities in each of our houses, so clients will be able to wash clothes while they are in our care.
Insurance and Payment
About 99 percent of our clients utilize insurance to pay for the cost of care. We work with most major insurance companies, both in and out of network, to minimize the out-of-pocket cost for individuals and families. Private insurance or private pay is preferred; public insurance accepted only in limited locations and situations. Learn more about the cost of treatment at Newport.
Treatment cost includes all services provided to the client and family, including psychiatric care, family and individual therapy, academic and life skills programming, housing in residential treatment, experiential activities, and nutritious, varied daily menus.
We work with most major insurance companies, both in and out of network, to optimize access to care for individuals and families. A full 98 percent of our clients utilize insurance to cover treatment costs.
With years of experience navigating both in-network and out-of-network coverage, we work hard to reduce the cost of treatment and ease the insurance process. We also have a private pay option.
Outpatient Programming
While attending an IOP or PHP, the teen or young adult client is in programming during the day and/or afternoon, and is at home overnight and on weekends. In residential treatment, clients live on-site in a comfortable, homelike environment while receiving treatment. Both residential treatment and the highest level of outpatient care, a Partial Hospitalization Program (PHP), include an academic component for children and teens.
The main difference between a Partial Hospitalization Program (PHP), an Intensive Outpatient Program (IOP), and outpatient services is the amount of time a clients spends in treatment.
At the PHP day program level, clients attend all-day programming, five days a week. The IOP level is usually five afternoons a week. Outpatient services refer to the lowest level of outpatient treatment, with programming provided fewer than five afternoons a week, depending on the client’s and family’s needs and goals.
Clients in our children’s, teen, and young adult outpatient programs typically have a structured daily schedule that includes individual and group therapy sessions, experiential modalities, and time in the classroom focusing on academics, life skills, or career goals, depending on age and stage of life.
Depending on the day and the outpatient program location, clients may be tubing on a nearby river, doing yoga a ropes course, making art or music, doing community service with their peers, or participating in family programs that involve parents and siblings in the healing process.
Outpatient treatment encompasses therapy and much more. A PHP, IOP, or outpatient services will provide a wide range of therapeutic and academic experiences, while offering a stable and supportive community and addressing the entire family’s needs.
For Referring Professionals
At Newport, we have programs for children, adolescents, and young adults who are seeking care for mental health disorders and co-occurring issues, including:
- Depression
- Anxiety
- Trauma and PTSD
- Parent-child attachment wounds
- Substance use disorder
- Obsessive-compulsive disorder
- Disordered eating
- Suicidal thoughts and self-harm
- Social anxiety
- Phobias
- Psychosis
- Device management issues, such as social media addiction and gaming disorder
The Newport Clinical Outreach Team is always available. You can contact them here: NationalClinicalOutreach@newportacademy.com.
Clients’ care teams may include psychiatrists, therapists, academic teachers, medical experts such as doctors, nurses, registered dietitians, and a continuing care planner dedicated to developing an aftercare plan following treatment.
Referring providers will be in communication with their client’s clinical team once a week at minimum, via email or phone depending on your preference. Referring providers are kept informed throughout their client’s treatment stay and are also involved in the discharge planning process. We value the insight and experience of referring providers and consider them an integral part of their client’s treatment team.
At Newport, we pride ourselves on maintaining an industry-leading client-to-staff ratio. Upon admission to one of our residential treatment centers, each client is assigned a care team that develops a personalized program to ensure positive growth and sustainable healing. The care team may consist of psychiatrists, therapists, medical doctors, nurses, registered dietician, and more.
